Client
An organisation that lobbies for the improvement of E-health. We worked under the guidance of Design Innovation Group.
Project
UX/UI Design
2020
Tools​​​​​​​
Figma - Notion - Miro


Contribution
We worked in a team of 2 in which we equally divided the research, concepting and designing of the final prototype.
This is due to the efficient workflow of Figma.
Interviews
We interviewed an employee of the home care institution Aafje as well as several elderly between 70 and 80 years old.

Aafje
The interview with Aafje led to the conclusion that elderly are most independent up until level 2 care.

The elderly widely use Tablets first. They need alot of motivation, but are willing to learn new tasks.

Elderly
The interviews and researchpacks sent to elders showed that they lose their independence as soon as they are unable to preform heavy tasks indoors.
It happens shortly after losing the heavy tasks outdoors.
Deskresearch

Extensive deskresearch showed that the elderly can be divided into four groups that are shown on the left.

We chose to focus on the Open and Pro-active group as have more willingness to learn new tasks.
The other two groups can be guided or will be convinced by a proof of concept.

Among other research, this led to the conclusion of defining our target group as

Open and Pro-active elderly that receive up to level 2 home care.
Senior Journey Map
I made a senior journey map based off three interviews with elderly. These interviews were about their process of getting groceries. I managed to discover their frustrations and needs surrounding this process.

• The main conclusion was that the physical strain of traveling and carrying took away from the social and joyful experience of getting groceries.

• The secondary conclusion was that elderly are very financially aware and needed more guidance in keeping track of the finances during the picking of products.
The Pro-active Senior Gerrit. He:

• Loves to be independent and help his wife
• Can’t lift the heavy groceries and created a dangerous situation by hanging the bags off the steering wheel of the bike
• Doesn’t like asking for help
• Loves to stick to his routines
The Open Ruth. She:

• Visits her husband in the senior home, which can be time consuming and exhausting
• She loves to cook big meals for the family
• She is often too tired to do the groceries
• She loves to stick to her routine
Guiding principles
Ordering flow 

After making flowcharts to lay out 4 different scenarios, we startes wire framing. My teammate created wireframes based on our research. These are designer for tablet and desktop.

During the shopping, users are reminded of the interface of older weighing machines in the grocery store. The recognition enables seniors to understand the interface better and quicker.

They aren’t overloaded by several choices at a time by adding more steps.
They can also expand their choices beyond what we recommend so they are free to explore even more products.

When choosing the brand of a product, they are presented with their own products they’ve ordered before or with the most popular brands. These are most likely to be the preference of the user. If this isn’t the case, they can once again expand and see different brands.
Tablet
The team created the design for the interface.
This shade or purple created enough contract with the green and red to be visible to people with colorblindness.

Alot of images are used to create that sense of recognition of not only the weighing machine, but also the products themselves.

There are overlays and other visual cues to the user can keep track of their expenses and grocery list.
Mobile
I created the visual design for the mobile app that the carrier uses to get the groceries. The design is based on the overlays and lists in the tablet.

The app has to be straightforward and ensure direct contact with the senior so miscommunication about the list can be prevented. ​​​​​​​


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